Privacy Policy – Amorim Cork Australia & New Zealand

1. OUR COMMITMENT TO PRIVACY

At Amorim Cork, we are committed to protecting the privacy and personal data of our customers, partners, and website visitors across Australia and New Zealand. We uphold the highest standards of data protection in line with applicable local laws, including the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

We encourage you to read this Privacy Policy carefully. It outlines how we collect, use, disclose, store, and manage your personal information.

2. WHO WE ARE – DATA CONTROLLER

In Australia and New Zealand, your data is collected and managed by Amorim Cork, acting as the data controller for all interactions involving product and service delivery. We determine what data is collected, how it is used, and for what purposes.

We have also appointed a Data Protection Officer (DPO) who monitors compliance, offers guidance on your rights, and serves as your point of contact for any privacy-related queries. You can reach the DPO at [email protected].

3. WHAT PERSONAL DATA WE COLLECT

Personal Data refers to information that identifies you as an individual. This may include:

  • Name, business or company name

  • Email address and phone number

  • Postal or billing address

  • Country or region

  • Any other information you provide to us when submitting enquiries, orders or subscribing to updates

We collect data directly from you through forms, communications, and transactions, or automatically via our website (e.g. IP address, browser type).

4. HOW AND WHY WE USE YOUR DATA

We collect and process your personal data for purposes such as:

  • Responding to product and service enquiries

  • Fulfilling orders or service agreements

  • Marketing communications (where consent has been provided)

  • Customer service and technical support

  • Complying with legal and regulatory obligations

We only keep your data for as long as necessary to fulfil these purposes or as required by law.

5. YOUR PRIVACY RIGHTS

Under Australian and New Zealand privacy laws, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your information

  • Withdraw consent or opt out of marketing

  • Request deletion of your data where legally permitted

  • Complain to a supervisory authority if you believe your privacy has been breached

You can exercise your rights at any time by contacting us at [email protected]. We aim to respond within 30 days.

6. SHARING YOUR INFORMATION

We may share your data with:

  • Trusted service providers acting on our behalf

  • Legal or regulatory authorities if required by law

  • Affiliates within the Amorim Group, including entities outside Australia or New Zealand, subject to appropriate safeguards

We take all reasonable steps to ensure your data is secure and handled in accordance with this Policy and applicable laws.

7. INTERNATIONAL DATA TRANSFERS

If we transfer your personal information outside of Australia or New Zealand, we will ensure it is protected by adequate legal safeguards, such as standard contractual clauses or recognised frameworks.

8. KEEPING YOUR DATA SAFE

We implement appropriate physical, technical, and organisational security measures to protect your data from loss, unauthorised access, alteration or disclosure.

9. POLICY UPDATES

This policy may be updated periodically to reflect changes in legislation or our operations. The most recent version will always be available on our website.